FAQ
Questions, answered from the product.
If a topic is not on this list, write to support. We would rather leave it out than guess.
What is Jon Croft?
An AI employee for marketers who need results. Give it a task in Slack or the web app, and it does the work: analysis, reports, campaign checks and follow-ups.
Where does he work?
In the web app at app.joncroft.si, and in Slack after an owner or admin connects the Slack workspace. In Slack you mention him, reply in the thread, or send a direct message. Microsoft Teams and Discord are coming soon and are not available.
What is a credit?
One credit is worth $0.0025 of billed work. A task spends credits on model tokens, sandbox time, and tool calls. The pricing page shows how that is calculated. A large task shows an estimate first.
Is there a free trial?
Yes. Start free with up to 12,000 credits: 2,000 when you sign up, plus 1,000 for each app you connect. No card needed.
Do free credits expire?
No, not while your account is active. Unused plan credits carry over for one more billing period, then expire.
Do you charge per seat?
No. The workspace shares one balance. Owners can set a monthly cap for the workspace and for each person.
Who can see my files?
A private conversation is visible only to the person who started it. A shared conversation is visible to the people in the workspace. One workspace cannot read another's sandbox or files.
Can I use it in the EU or EEA?
No. Sign-up refuses a business established in the EU or EEA, including Iceland, Liechtenstein, and Norway. A billing address in one of those countries locks the workspace.
How do I cancel?
An owner or admin cancels from Billing in the app. Cancel anytime; your plan runs to the end of the billing period, and any remaining credits expire when it ends.
How do I reach you?
Support is support@joncroft.si. Security is security@joncroft.si.